At Tech Lab, we offer a professional diagnostic service to identify any hardware or software issues in your device. Our expert technicians carry out a full inspection, testing key components including:

• Battery
• Charging port
• Display/screen
• Power and volume buttons
• Cameras
• Logic board and internal circuits

Whether it’s a smartphone, tablet, MacBook, laptop, or game console, we help you understand the exact cause of the issue.

When do you need a diagnostic?

• Your device won’t turn on or keeps restarting
• You're unsure what part needs fixing
• There are multiple faults at once
• You want an accurate quote before repair
• You're looking for expert help with data recovery or board-level issues

Diagnostic Fee & Policy

Diagnostics are not free. Our time, tools, and experience go into every test. The fee depends on the complexity and time required.

• If you approve the repair, we waive the diagnostic fee.
• If you choose not to proceed, a fee will be charged.
• If the device is non-repairable after our attempt, a minimum charge still applies as a repair attempt fee.

Nationwide Mail-in or Local Walk-in Repairs

Tech Lab offers both walk-in repairs in Worthing and a nationwide mail-in repair service for all major brands including Apple, Samsung, Google, and Huawei.

• ✔ Fast turnaround
• ✔ 90-day warranty
• ✔ Free diagnostic if you proceed with the repair
• ✔ Trusted UK repair specialist

Looking for professional phone repair, tablet repair, or MacBook repair? Send your device to Tech Lab for reliable diagnostics and honest advice.

Start Mail-In Repair

• Accessories and devices can be returned within 14 days if unused and in brand-new condition.

• Opened or used items are not eligible for a refund.

• Return shipping costs are the customer’s responsibility unless the item is faulty.

• For mail-in repair returns, diagnostic and postage fees are non-refundable.

By using our repair service, you agree to the following:

• We use high-quality compatible parts unless otherwise stated

• Completion timeframes are estimates only

• Board-level repairs may take 5 working days or more

• Device passcodes may be needed for full checks

• Devices not collected within 56 days may be recycled

• Any further charges will be discussed before proceeding

• Unpaid repairs after 30 days may lead to forfeiture of the device

• Water-damaged devices carry no guarantee and may worsen upon opening

• Repairs may void your manufacturer’s warranty

• Warranty applies only to the original fault and customer, and excludes accidental or liquid damage

• We do not take responsibility for lost data; always back up your device

• Repair warranty covers only the replaced part and original fault

• Warranty becomes void if third-party repair is performed after ours

• Data may be used to send service updates or promotions (you can unsubscribe anytime)

By using our website, you agree to the following:

• You won’t copy, modify, or share our content without permission

• You agree to follow all UK laws while browsing or using our services

• We may update our terms and policies at any time without prior notice

• We aim to keep all information accurate and helpful, but please use the website at your discretion — some details may change or contain small errors

• We’re not responsible for the content of any external links on our site

Once you've shipped your device and obtained the tracking code, use it to track the device's status. If the tracking indicates it's "with us," it means we have received your device. You can rely on this information as confirmation of its arrival to us.

In case of accidental repair orders or refund requests before sending your device, a 10% deduction from the total amount will occur. This deduction covers payment processing and administrative fees. Please ensure to verify your order thoroughly before completion to avoid this deduction.

If a device is sent for repair throught ticket system ( MaiL-in Repair ) without completing an order, we will retain the device until the payment is settled. Failure to clear the payment within 30 days from the invoice date will result in the device becoming our property. This action is necessary to cover the expenses incurred for diagnostics, parts, and associated costs. Please ensure the order is completed before sending your device for repair to avoid this situation.

The day your device arrives isn't counted as part of the repair timeframe; it's considered a sorting day. Once it's received, your device will join the queue. After diagnosis, we'll contact you to proceed with the repair.

Typically, most repairs take between 2-3 working days. However, more complex issues may extend the timeframe to 5-7 working days. We appreciate your patience during this process.

We aim to keep you informed about your repair progress. Please avoid emailing for updates, as we'll promptly contact you once there's news regarding the repair.

If you decide not to proceed with the repair after diagnostics, an invoice for diagnostics and postage fees will be issued. Failure to pay this within 30 days of the invoice date will result in the device becoming our property to cover diagnostic costs. Please avoid queries about the device after this period.

Yes, if the diagnosed issue varies from what was initially quoted, there may be an extra fee as the repair scope has changed.

Additional charges may apply for repairing multiple issues beyond the originally quoted problem.

Our repairs include a 90-day warranty on parts we've replaced. However, for logic board repairs, the warranty period is 30 days.

We operate Monday to Friday. Therefore, all emails or orders will be responded to on the following working day.

Postage labels booked with repairs will be provided the next working day during our working hours.

1. Submit your repair ticket: Send In Your Device
2. Package the device securely and send it to us from nearest post office,Include your order number or your repair ticket number.

Tech Lab
83 Chapel Road
Worthing
BN11 1HU

Once you place your order , Package the device securely and print the label we sent to you or with qr code all included in same email, and send it from any nearest post office.

Include your order number or your repair ticket number.

No, we do not provide packaging materials. However, we do send a postage label for your convenience. Please follow these steps to package your device securely:

1. Prepare Your Device: Use bubble wrap and a sturdy cardboard box to protect your device.
2. Attach the Postage Label: Affix the provided postage label to the box if you're mailing it yourself.
3. Book a Collection Option (Optional): You may book a collection, and the courier will bring the postage label upon arrival.

Proper packaging ensures safe transit for your device and helps prevent damage during shipment.

Our time frame is 2-3 working days from receiving the device, if the device had complicated issue might take longer , some cases can take up to 7 working days.

24 Hour Repair & Return service available at extra cost for some device T&C Apply.

We will aim to fix the device and send it back on same day we receive the device, Our dead line is to return the device after 48 Hours if additional work needed.

PayPal , Debit Cards, Credit cards Accepted.

Once your device is ready we will securely package and send it ack to your address using the shipping method selected on ordering.

This priority service for devices repairs , only with replacement parts services , like screen replacement , battery replacement, charging port replacement, For iPad & iPhone repairs only , NOT FOR LOGIC BOARD REPAIR.

Our aim is to repair the device and send it back special delivery in 24H.

If device has other issues , or issue is complicated it can take more than 24H.

Your email confirmation for the order will have the invoice attached for your order.

We will only charge the diagnostic fee + postage and will send the device back to you.

You will find the options on the checkout , you can chose the method you like and continue with the order.

• Repair Service: Postage Label Provided (Post and Receive back the device using Royal Mail Tracked 24 Up to 2KG) £9.99
• Repair service: Postage Label Provided (Post and Receive back the device using Royal Mail Special delivery insured Up to 2KG) £24.99
• Game Consoles Repair Service: Postage Label Provided (Post and Receive back the device using UPS up to 5KG) £27.99
• Macbook Repair Service: Postage Label Provided (Post and Receive back the device using Royal Mail Tracked 24 up to 5KG) £19.99
• Macbook Repair Service: Postage Label Provided (Post and Receive back the device using Royal Mail Special delivery up to 5KG) £34.99
• 24H Repair & Return Service T&C apply £69.99

Customer take responsibility for item loss or damage depending on postage choice.

We cover all basic repairs ( Screen repair - Battery replacement - Camera replacement ) with 90 days warranty.

All Logic Board Repairs ( Charging Port for iPhone & iPad - Logic board repair for iPhone & iPad ) 30 days warranty.